Privacy Policy
Last updated: April 16, 2026
In case of any conflict between this English version and the Dutch version, the Dutch version prevails.
1. Data controller
JetUp, registered at Kanaalkade 57, 1811 LS Alkmaar, Nederland. Chamber of Commerce no. 81581513. VAT no. NL862145831B01. Privacy questions? Email hello@jetup.nl.
2. Data we process
- Account: name, email, company name, hashed password.
- Payment: via Stripe - we never receive card details, only a reference and billing address.
- Content: anything you create or upload - chats, prompts, images, leads, business profiles.
- Usage: API calls, credit usage, error logs for support and billing.
3. Where data is stored
- Supabase (database + storage) - eu-west-1, Ireland
- Vercel (hosting) - EU edge
- Stripe (payments) - Ireland, PCI-DSS Level 1
4. AI model providers (partly US)
For AI features (chat, image, video) we send prompts and uploads to:
- Anthropic (Claude) - United States
- OpenAI (GPT, Whisper) - United States
- Replicate (Flux, Kling, Wan, Hailuo) - United States
- Apify (scraping) - Czechia / United States
- DataForSEO (search volumes, SERP) - United States
This data falls under the providers' terms. JetUp is not liable for what they do with the input - your own content and metadata stays on EU servers. Using AI features is a deliberate choice on this.
5. Cookies
Only functional cookies (session, language and theme preference). No tracking, ads or analytics in v1.
6. Retention
Account and content data is kept for the duration of your active subscription. After cancellation: 30-day grace, then content is deleted. Invoices are retained for 7 years per Dutch tax law.
7. Your GDPR rights
You have the right to access, correct, delete, restrict and port your data. Send a request to hello@jetup.nl - we respond within 30 days.
8. Complaints
Not satisfied? You can file a complaint with the Dutch Data Protection Authority.
9. Changes
We may update this policy. Material changes are announced 30 days in advance via email to account holders.